Terms and Conditions

Ordering

Office hours are 8:00AM to 5:00PM EST Monday though Friday. Our fax line is available 24 hours a day. Orders can be placed on the world wide web at www.snlcorp.com. All attempts will be made to ship all orders that are received before 3:00PM the same day the order is received. Orders placed on the web will be shipped the next business day.  Orders are shipped by either UPS or Federal Express Ground unless otherwise indicated by the customer. 

Special Orders

A 50% non-refundable deposit may be required on special order items. Special orders may take six to eight weeks for delivery. All items listed on the online catalog and in the printed catalog are stocked items and require no deposit. 

Prices

Selling prices are not included on the online catalog. All quoted prices are good for 30 days from date of quote. When price lists are available, all prices are subject to change without notice. As you know we are in a period of rapid price changes and orders are subject to the price prevailing at the time of delivery. Please call, fax, complete the online order form or e-mail for current prices.

Credit

To keep our overhead expenses down and thereby pass these saving on to you in the form of lower prices, we do not normally keep house accounts. However we do accept MasterCard, VISA, American Express and Discover credit cards. 

COD Shipments

We can ship COD to destinations inside the United States. Until a check identification form is received and approved by SNL Corporation all shipments sent COD require a Money Order or Cashiers Check. Currently UPS charges $7.00 for COD Services. We do not ship COD via the United States Postal Service.  

In order for UPS to make delivery someone must be present to accept delivery. If shipments are returned to SNL Corporation due to no one being present on delivery or lack of funds, all shipping costs for that shipment will be added to the following order. 

Common carriers (truck lines) COD fees vary according to the value and class of the shipment. This can be expensive. 

Returned Checks 

A minimum of $20.00 service charge will be assessed for all returned checks. 

Wire Transfer Information 

Prepayment of merchandise and freight can be done by direct deposit to our account though a wire transfer. This can be done at any bank. Please contact the SNL Sales Staff for our account information. 

Returns

Merchandise returned to us MUST be in the original packing and acceptable for resale as new merchandise. Returns must be approved by SNL personnel and include a RGA number (issued by SNL), and the invoice number and the date purchased. Returns may be assessed a 10% restocking fee. Refunds will be issued only after payment has been received. Special orders are not returnable. 

Shortages

All shortages must be reported to SNL Corporation within 3 business days of receipt of merchandise. 

Claims

UPS now allows us to trace you package using our computer. If you do not receive your order within a reasonable amount of time, please call us and we will trace your shipment. Any orders that have to be reshipped  will also be rebilled. Credit will be issued only after merchandise in received by SNL. For shipments lost or damaged by the freight company, please file a claim with the carrier that brought the shipment to you. Please call us if you need assistance in this. We cannot accept responsibility for merchandise lost or damaged in transit. 

Last updated 23 October, 2007